I have of course tried the classic fix of turning my Mac on and off again I had a few pieces of CC installed which I removed from my game This is a list of troubleshooting options that I have completed (probably not totally comprehensive, this is just all I can remember from days of googling and contacting EA support) : These issues combined have rendered the game practically unplayable for me since I downloaded Nifty Knitting. This problem also happens intermittently. My game is repeatedly crashing either instantly upon opening the game or sometimes when I place objects. This problem happens intermittently, as opposed to the window mode issue which is constant. Floor tiles are appearing as black (or sometimes blue) holes in the ground. When I select fullscreen in display options and click apply, I get a pop up asking if I want to keep my selections to which I click the checkmark, once I do that it reverts back to window mode immediately. I only noticed that it was stuck in window mode because my edge scrolling wasnt working even though I had turned it on. My game is stuck in window mode in display options however it appears to me to be in fullscreen. Here's a list of the issues I have had since downloading nifty knitting : Hey, I've been directed here by an agent from the EA technical support chat function. Are updates even the same as patches?Īnyways, typing this makes me realize how stubborn I am, lol. Does everyone has them, too? I tried to google if there was supposed to be an update today but I can't find anything. I tweeted EA help now, hopefully, I'll get an answer there or at least let them know.Īnd lastly, for some strange reason, I had an update available for my game today. Only once I was able to get to live chat (the chat closed for some reason before I could get help) with them and I can't find a way to do it again. Not because they're reluctant to help but because there are so many steps, so many 'ways' but they're all really difficult. This has to be the hardest costumer service/costumer help I had to ever deal with. Thirdly, I'm trying to contact EA in every way I can. I think the only way we're fixing this is if we get enough 'Me Too'. I reported it in Deaderpool's discord channel and posted about it in the Sims Community page on Facebook just in case someone else is out there with the same issue. Secondly, I'm doing my homework and trying to let everyone I can about this issue. I couldn't even force exit from the game. But, when I tried to place another lot from the gallery while inside the lot it started to glitch SO BAD! It didn't crash, but I had to turn off my mac with the button because I couldn't get out the lot, or click on anything really. I was able to place a lot from manage worlds, and only saw a small glitch when I was editing it in BM, and then I played in the same lot without glitches (saving the game every 5 seconds). They're not as bad as Chic Street in SM (instant crash as soon as I get there) but it's more build mode related I think, and also depending on how much I'm doing while in BM. Not sure what else to try.I just wanted to let you know a few things!įirst of all, regarding the game: Del Sol Valley is also giving me issues. I've launched a new clean game, reset and reinstalled Origin/redownloaded the game, etc. I'm not sure why that's the case, but it would be nice to be able to play the game offline again. I'd like to fix the video issue if that's possible.Īs a follow up, though, I also can no longer open the game when Origin is in offline mode. However, I like to play in windowed mode and can no longer make the window take up my full screen, and the config.log shows this: The issue actually started with me being unable to open my game at all, but after launching a new clean game, I can now open the game again. I'm getting an unrecognized video card error.
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